Privacy Policy

This policy covers sonicvein.com, Sonic Vein accounts, product downloads and license delivery, and our customer support. Beijing Shengmai Technology Co., Ltd. operates the website and account services.

For privacy requests, email support@sonicvein.ai. For information handled by FastSpring on its checkout page, including payment methods and transaction credentials, also see https://fastspring.com/privacy/ .

Account and communications: name, email address, sign-in and verification records, account settings, email preferences, and information you choose to provide in support or education-discount requests. Please omit unrelated identity-document details.

Purchases and delivery: cart contents, product and order identifiers, purchase status, settlement currency and amount, refund status, account entitlements and license-delivery records, and transaction contact details needed for fulfillment and support. If prepaid activation codes are used, FastSpring may handle code allocation.

Usage and security: essential session identifiers, device and browser information, network address, access and error logs, and security audit records. Sonic Vein does not collect or store full card numbers or security codes on its website; FastSpring handles payment details in its checkout environment.

We use this information to create and protect accounts, save carts, reconcile orders, deliver downloads and licenses, handle refunds and disputes, provide support, meet legal duties, and secure the service.

We send product-update email according to your saved email preference. You can change that preference in your account or use the unsubscribe method in the email. Essential account, security, order, and transaction messages are not product marketing.

When you check out, FastSpring acts as the seller for the transaction and handles payment, tax, receipts, and related refunds. We exchange the product, order, and customer information necessary to complete and fulfill the purchase. FastSpring's own privacy statement governs its processing.

License fulfillment may involve iLok/PACE. Hosting, email, storage, and security providers may also process necessary information on our instructions. We do not sell personal information.

FastSpring and some service providers may process information outside your country or region. We take the notices, contractual steps, and safeguards required by applicable law.

We use essential session cookies for sign-in, account security, and carts. If we introduce nonessential analytics or advertising cookies, we will explain them and provide choices where required by law.

We keep account information while the account is active and for the period needed to handle follow-up requests. We keep order, license, refund, and security records for transaction reconciliation, legal duties, and dispute handling. We delete or anonymize information afterward unless the law requires otherwise.

We use access controls, least privilege, encryption, backups, and auditing to protect information, although no internet transmission can be guaranteed absolutely secure.

Subject to applicable law, you may request access, correction, deletion, portability, or restriction; withdraw consent where it applies; and object to processing. Withdrawal does not affect earlier lawful processing or records we must retain by law.

Email support@sonicvein.ai with your request. We may verify your identity before responding under applicable law. You may also contact FastSpring through its privacy statement about payment information it handles independently.

The service is not directed specifically to children. Contact us if you believe a child supplied information that should not have been collected.

If our processing changes materially, we will update the date on this page and give any additional notice required by law.